FAQ & Shipping
FAQ & SHIPPING
MOST FREQUENTLY ASKED QUESTIONS REVEALED:
1. When can I expect my package to arrive?
A: We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ship from the same warehouse. It may take anywhere from 2 - 4 weeks on average. This is highly dependent on the customs and import process in your country. Below are the most typical time frames for your region.
USA: Between 20 - 40 days average
Canada: Between 20 - 40 days average
Europe: Between 20 - 40 days average
Australia: Between 20 - 40 days average
All Others: Between 30 - 50 days average
2. When can I expect tracking information? I didn't receive any notification emails of an order confirmation or tracking, where can I get that?
A: Typically the shipping carriers update their system slowly (several days may pass before you get tracking). If you haven't received it within a week's time frame, first we would advise to check your spam/junk folder in case and make sure you entered your correct email address upon ordering. Or if you decided to create an account here then you can also check there. If all else fails and nothing is there, please contact us directly at the above mentioned email and we can assist you!
3. What if a product is not the right size?
A: Received a product and it's not the right size? Just reach out to use and we can take care of you. All you have to do is send it to our return address. Need a refund? Same applies, just send back and upon receiving it we can refund you no problem!
4. Where do you ship from?
A: The majority of our inventory is sold from our warehouses in Asia with a select few items from other distributors in other countries including the United States. That being said, sometimes your order may come in different packages at different times.